Managed IT Services
Manage IT Ultimate
Fully managing clients IT infrastructure with unlimited remote support for all devices. In addition onsite support is included as well as many other support features
- 24×7 Advanced
- Performance Monitoring
- Scheduled Preventative
- Maintenance
- Managed Patch
- Managed Antivirus
- Backup Monitoring, Maintenance + Remediation
- Server Configuration Management
- Key Application Maintenance
- Real Time Server Optimization
- Hosted SPAM
- Router and Switch Performance Monitoring, Maintenance and Management
- Firewall Management and Maintenance
- Unlimited Remote Support
- Included Onsite Support
- Ticket Management via Gerdy Portal
Manage IT Proactive
Proactively maintaining devices along with included support hours which can be allocated to onsite or remote support.
- 24×7 Advanced Performance Monitoring
- Scheduled Preventative Maintenance
- Managed Patch
- Managed Antivirus
- Backup Monitoring
- Router and Switch Performance Monitoring
- Discount rate applies to included support hours.
- Ticket Management via Gerdy Portal
Manage IT Proactive Vs Manage IT Ultimate
| Proactive | Ultimate | |
|---|---|---|
| Server | - 24x7 Advanced Performance Monitoring - Scheduled Preventative Maintenance - Managed Patch - Managed Antivirus - Backup Monitoring |
- 24x7 Advanced Performance Monitoring - Scheduled Preventative Maintenance - Managed Patch - Managed Antivirus - Backup Monitoring, Maintenance + Remediation - Server Configuration Management - Key Application Maintenance - Real Time Server Optimization - Hosted SPAM |
| Workstation |
- Essentials Monitoring - Scheduled Preventative Maintenance - Managed Patch - Managed Antivirus - Availability Monitoring |
- 24x7 Advanced Performance Monitoring - Scheduled Preventative Maintenance - Managed Patch - Managed Antivirus - Availability Monitoring - Workstation Configuration Management - Real Time Workstation Optimization - All PC issues resolved remotely |
| Support | - Discount rate applies to included support hours. Maximum included support based on 0.25 hrs/device/month - Additional Network, End‐user and Network Support Billed at T&M Rates |
- Unlimited Email Support - Unlimited Phone Support - Unlimited Remote Support |
| Network | - Router/Switch Performance Monitoring + Maintenance | - Router and Switch Performance Monitoring, Maintenance and Management - Firewall Management and Maintenance |
| Other | - Client Portal Access - Financial Reporting - Support Discounts - Project Discounts |
- Client Portal Access - Financial Reporting - Support Discounts - Project Discounts |
Manage IT Tailored
This plan includes different options and can be tailored to our clients budget and requirements. As a Gerdy client, you can pick and choose any support services and products from the Gerdy Service Catalogue. Choose from our extensive products and service offerings.
Break Fix/Ad-hoc IT Support
This is our most basic support option which provides day to day technology support on an ad-hoc basis where our client calls as support is required.
